frequently asked questions

deodorant product questions

where are not my mama's products made?

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All of our products are manufactured in the USA. Actually, we manufacture in the sunshine state - Florida - which is why we love palm trees and coconuts.

can adults use the deodorant too?

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Absolutely.  Many adults use our deodorants. Our deodorants were formulated with the best natural ingredients and made strong enough for moms and dads.  Just because our scents are amazing and our packaging is fun does not mean that adults should not enjoy them too.

do not my mama's deodorants contain aluminum?

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No. Aluminum is used in antiperspirants to plug the sweat ducts and stop you from perspiring. Sweating, however, is a natural process and your body's response to heat. There has been a lot of debate around possible health risks tied to the use of aluminum and antiperspirants. We say, why risk it at all, keep your products natural and keep aluminum out. Our product is a deodorant that works to prevent odor and absorb moisture; it is not an antiperspirant intended to stop sweat.    

what are best practices for applying deodorant?

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Great question, especially because many individuals using our products are new to deodorant! We recommend applying the deodorant to your underarms before getting dressed to give it time to absorb. Of course you want your skin clean and dry. Everyone is different and you will learn your own personal preference, but we recommend starting with 3-5 swipes to each underarm with a medium amount of pressure. If you like, you can rub your arm back and forth to help it absorb more quickly. You definitely do not want to over-apply because that will actually block absorption into the skin. Our deodorants are formulated so that you only need to apply once per day. However, some teens with a very active lifestyle find that they prefer to reapply. We say, that's okay! Our scents are so yummy and our bottles are so fun, if you want to reapply, go for it.  

do not my mama's deodorants contain baking soda?

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Yes, our deodorants do contain a small percentage of baking soda. We found that formulating with no baking soda at all meant pretty ineffective deodorant and we know our teens want something that works. However, we tested and tested and our formula includes what we found to be the minimum amount of baking soda we could use, while still maintaining an effective, odor absorbing product. (Aka, a lot less baking soda than found in most baking soda based natural deodorants.) We were able to do that because we also use two other powerful natural moisture absorbers and odor blockers - diatomaceous earth and magnesium hydroxide. We also made sure to add vitamin E, a powerful antioxidant. Keep in mind that most people are not sensitive to baking soda products, but no two individuals are the same, and if you do experience any irritation or negative side effects, definitely stop using it and let us know.

is it normal to still sweat?

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Yes! Only antiperspirants (made with aluminum) block sweat. However, sweat is your body's natural way or responding to heat and eliminating toxins. That said, we do use natural ingredients that help absorb excess moisture and eliminate odor.

do you use phthalates, parabans, synthetic fragrance, sulfates, silicone or other harsh chemicals that are hard to pronounce?

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Nope, no, no, no, no, no, no way. We use only the good stuff in all of our products. We believe everyone should be careful about what they put on their skin, most especially our kids. That's why we avoid all synthetics. Check your own products for red flags - you would be surprised, even with products that you think are natural.

why is movie night a brown color?

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The essential oil blend used in the lemon creme scent are a yellow color and when combined in the deodorant, produce the cafe color deodorant that you see. This is completely normal. Because we use only natural ingredients, we do not attempt to modify the color with any dyes. If you notice any of the product transfer onto your clothing, a simple run through the washing machine should remove it.

face mask product questions

is not my mama's face mask 100% all natural too?

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You bet!  We only use all natural ingredients.  

how many face mask applications are in the jar?

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You should be able to make at least 12 face masks out of 1 jar of not my mama's pink rose clay mask.  If you use them 1x-2x per week as we recommend, that means one jar should last you 2-3 months.

can adults use the face mask?

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Yes, of course! In fact, we recommend a little parent/child spa session with our face mask kits. Our clay masks are designed for deep cleaning, eliminating blemishes and brightening skin.  Moms should get a chance to enjoy the powerful ingredients too.

does the face mask come with all the goodies?

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It sure does.  Our kit includes the face mask, a mixing bowl, a beautiful stainless steel mixing spoon and a heavenly mermaid application brush.  It has all the necessities for you to enjoy your face mask.

how can I learn more about your natural face mask?

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We wrote a really helpful blog post and we invite you to check it out here

i made a mess while applying the face mask, will it wash off?

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we just recommend putting everything in the wash right away.  in our experience, warm water and a good wash should remove the clay.  the longer you let it sit, the more likely the clays are to leave a hint of pink behind. the good news is that we do not use any dies to color our products so if handled quickly and properly, everything should wash away.

I'm concerned about sensitive skin or a possible reaction.

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We recommend testing any new product on a small patch of skin before use. If you have specific skin concerns, consult your doctor before use and discontinue use if irritation occurs. You should also avoid applying the mask to sunburned, damaged or inflamed skin. Bentonite clay, the main ingredient in the face mask is known to naturally absorb oil and draw out toxins. As a result, slight redness or dryness is possible after use and most people who experience it, report that it goes aways within 20-60 minutes. To limit any excess dryness, we recommend that you do not use the mask more than 1x-2x per week, wash the mask off with cool water (hot water is more drying) before the mask completely dries on skin, and use only a thin layer of the mask.  If any reaction persists or you have any doubt, you should stop use and consult your doctor.

my mask brush feels stiff after use?

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no problem!  that just means it wasn't fully rinsed of the clays after the last use.  If you just run some warm water over it, it will soften up right away so it's ready for your face mask application.

orders, shipping, and returns

what forms of payment do you accept?

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We accept American Express, Visa, Mastercard and Discover credit cards or debit cards. You can also pay using PayPal or ApplyPay. We’re always looking to make your shopping experience as easy as possible. If you use another preferred method of payment that we don’t currently offer, tell us about it — we want to know and we will see if we can accommodate!

can I make change to an order that was already placed?

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Because we ship out our products quickly, we may not be able to make changes to orders that were already placed. However, we recommend that you email us at sayhi@notmymamas.com and we will see if it is not too late to assist you with the changes

how long does my order take to ship?

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We are super fast, which means most orders ship out within one business day. You will receive a confirmation once your order ships. After an order ships, it usually takes 1-3 business days for delivery. 

why am I being charged sales tax?

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Because we are based in Florida, we are required by law to collect state sales tax on orders being shipped to Florida. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based on the state your order is being shipped to. All applicable state and local sales taxes will be calculated during the checkout process.

may I place an order if I live outside the united states?

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Not My Mama's currently ships to the (50) United States, Puerto Rico, Guam and APO/FPO addresses. Not My Mama's only offers Standard shipping to domestic P.O. Boxes, APO/FPO, Puerto Rico and U.S. Territories. In special circumstances, we may be able to work with you to ship outside the US. Please email us at sayhi@notmymamas.com with your request details.

do you accept returns?

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We want you to be 100% happy with your purchase. If you’re not, we will gladly accept returns on unopened products and up to 1 opened deodorant, placed within 20 days and purchased through our website. Please email us at sayhi@notmymamas.com with "Return" in the subject. Only returns processed with our provided return labels will be accepted. Please note that any shipping costs are non-refundable and deducted from the final refund amount.

general

who can I contact about a wholesale order?

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Thanks for your interest. Please contact us at sayhi@notmymamas.com to discuss a wholesale opportunity.

can I create an account if I am under 16?

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You must obtain parental/guardian consent before creating an account on Not My Mama's.

what if my child created an account and I want to delete it?

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Please email us at sayhi@notmymamas.com and we will work to take care of your request ASAP.

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